RentAnything | Terms & Policy

Terms of Services

Rentor guarantee

1. Introduction

rentanything.io is provided by RentAnything Limited (“RentAnything”). We value your p rivacy and we are committed to safeguarding your personal data. This privacy policy explains how we collect, use, share and protect your personal data in connection with your relationship with us as a user, customer, potential customer, consultant or partner.

Throughout the website, the terms “we”, “us” and “our” refer to RentAnything. You agree to this privacy policy by visiting our website and when you use our services. All personal data that you provide us will be protected and kept confidential. Our website and services are not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to local law or regulation.

2. Consent

You accept this privacy policy when you give consent upon access to our platforms, or use our services, content, features, technologies or functions offered on our website, or digital platforms or visit any of our offices for official or non-official purposes

3. Age Restriction

You affirm that you are over the age of 18 years and have the right to contract in your own name and that you fully understand the content of this policy

4. Information We Collect

We collect a variety of information from our customers and visitors to the website. As described below some information is automatically collected when you visit our website, register an account, fill out a form, access our service or communicate with us

4.1 Information Collected Automatically:

Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, the type of operating system and web browser you use and related information. We also

4.2. Information you Provide Us:

If you initiate a transaction on our website, register an account, make a purchase or fill out a form, we collect the personal data you provide to us such as your name, email address, telephone number, shipping, billing and payment information. If you contact our customer service agents, you may also provide us with the personal information that we collect.

5. Using Your Personal Data

“Personal Data” means any information that (i) identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (ii) from which identification or contact information of an individual person can be derived. We primarily collect your personal data to ensure that we provide the most efficient service to you, monitor the use and improve our website and other legitimate interests. Your personal data will solely be used and disclosed for the following purposes:

5.1 To help us verify your identity;

5.2 To carry out our obligations ensuing from any contracts entered into between you and us;

5.3 To provide you with the products, services and information you request from us;

5.4 To assist you with enquiries and improve our customer service;

5.5 To assist us in carrying out marketing analysis and customer profiling, conduct research, including creating statistical and testing information;

5.6 To allow us to communicate with you in any way;

5.7 For our billing and account purposes;

5.8 To help prevent and detect fraud or loss;

5.9 To update our records;

5.10 To make recommendations and suggestions to you about services offered by us unless you have previously asked us not to do so;

5.11 To send you service or support messages, such as updates, security alerts, email notifications and or newsletters;

5.12 To conduct investigations and risk assessments; and

5.13 For compliance with legal and regulatory obligations.

6. Retention

6.1.1. RentAnything retains user data for only as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the type of service it relates to, and the purposes for which we collected the data.

6.1.2. Your personal data will be stored as long as you have an active account. If your account is closed, personal data will be deleted (according to our retention schedule and rules), unless such data is still required to meet any legal obligation, or for accounting, dispute resolution or fraud prevention purposes

6.1.3. Financial data regarding rental services provided to passengers will be stored for three years after the last journey. Data required for other accounting purposes will be stored for seven years after the last journey.

6.1.4. In the event of a suspected criminal offence, fraudulent activity or false information having been provided, the data will be stored for up to 10 years.

6.1.5. In case of payment, rental disputes, or overdue returns data will be retained until the claim is satisfied or the expiry date of such claims.

6.1.6. Rental history data and the data about usage of rental services will be stored for three years, after which the data will be anonymized.

7. Data Accuracy

Your personal data must be accurate and kept up to date. In this regard, we shall ensure that any data that we collect and/or process is accurate and not misleading in a way that could be harmful to you; make efforts to keep your personal data updated where reasonable and applicable, and make timely efforts to correct or erase your personal data when inaccuracies are discovered

8. Other Information We Collect

Other information which we may be automatically collected from you when you visit our website include; the domain name of your internet service provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, your geographical location, operating system, referral source, and other relevant statistics.
We may also collect information from you using cookies and other analytical tools especially when you use our products and services

9. Data Confidentiality

ur information is regarded as confidential and will not be divulged to any third party, except under legal and/or regulatory conditions. You have the right to request copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act 2011 (including any amendments) and other relevant enactments. While we are responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details, adherence with physical security protocols on our premises, dealing with only our authorised officers

10. Disclosures

10.1. We will not sell, publish, or disclose to third parties your personally identifiable information collected on our website, through our servers or otherwise obtained by us, other than to provide our services and as set forth in this privacy policy. We may share generic aggregated demographic information not linked to any of your personal data with our business partners, trusted affiliates, professional advisers and advertisers for the purposes outlined above. We may share your information with these third parties for those limited purposes if you have given us your permission and are in compliance with the Nigeria Data Protection Regulation 2019 (NDPR) (including any amendments).

10.2. We may request and provide information about you from and to third parties to provide our services.

10.3. We will notify you as soon as we become aware of a harmful data breach which may result in a risk to your rights and freedom.

10.4. If you submit content in a public forum or a social media post or use a similar feature on our website, that content is publicly visible.

10.5. We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with the legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public.

10.6. To the extent practicable and legally permitted, we will advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure

11. transfer of Personal Data

11.1. Third-Party Processor within Nigeria

We may engage the services of third parties in order to process your personal data. We will have a written contract executed with such third parties to ensure adequate protection and security measures are put in place by the third party for the protection of your personal data in accordance with the terms of this policy and the NDPR

12. Transfer of Personal Data to Foreign Country

12.1. Where your personal data is to be transferred to a country outside Nigeria, we shall put adequate measures in place to ensure the security of such data. In particular, we shall, among other things, conduct a detailed assessment of whether the said country is on the National Information Technology Development Agency (NITDA) white list of countries with adequate data protection laws.

12.2. Transfer of your personal data out of Nigeria would be in accordance with the provisions of the NDPR. We will therefore only transfer your personal data out of Nigeria on one of the following conditions:

12.2.1.1. Your explicit consent has been obtained;

12.2.1.2. The transfer is necessary for the performance of a contract between you and us;

12.2.1.3. The transfer is necessary to conclude a contract between you and the third party in your interest;

12.2.1.4. The transfer is necessary for the recovery of monies owed or items rented and overdue;

12.2.1.5. The transfer is necessary for reasons of public interest;

12.2.1.6. The transfer is for the establishment, exercise or defence of legal claims;

12.2.1.7. The transfer is necessary in order to protect your vital interests or the interests of other persons, to whom you are physically or legally incapable of giving consent.

12.2.1.8. Provided, in all circumstances, that you have been manifestly made to understand through clear warnings of the specific principle(s) of data protection that are likely to be violated in the event of transfer to a third country, this provision shall not apply to any instance where you are answerable in duly established legal action for any civil or criminal claim in another country.

12.2.1.9. We will take all necessary steps to ensure that your personal data is transmitted in a safe and secure manner. Details of the protection given to your information when it is transferred outside Nigeria shall be provided to you upon request.

12.2.1.10. Where the recipient country is not on the white list and none of the conditions stipulated in clause 10.2.2 of this policy is met, we will engage with NITDA and the Office of the Honourable Attorney General of the Federation (HAGF) for approval with respect to such transfer

13. Your Rights

Subject to certain limitations and exceptions, you are entitled to the following principal rights under the NDPR:

13.1. You have the right to be notified if we are transferring your personal information

13.2. You have the right to request the erasure of your personal information at any time.

13.3. You have the right to request that we rectify inaccurate personal information.

13.4. You may request at any time that we halt further dissemination of your data or cease to use your personal information

13.5. You have the right to request copies of your personal information

13.6. You have the right to request the erasure of your data at any time subject to the following:

13.6.1.1. We may retain certain information necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. E.g. If we suspend a RentAnything account for fraud or safety reasons, we might retain certain information to prevent that user from opening another account in the future

13.6.1.2. We may retain and use your personal information to the extent necessary to comply with our legal obligations

13.6.1.3. Information you have shared with others (e.g. Reviews) may continue to be publicly visible even after your RentAnything account is cancelled.

13.6.1.4. Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests, research and statistical reasons.

13.6.1.5. The transfer is necessary for the recovery of monies owed or items rented and overdue;

14. Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as secure sockets layer (SSL) to safeguard and secure the information we collect online. We use encryption tools when accepting and transmitting delicate visitor information through our website. Some of the other safeguards we use are firewalls and physical access controls to our data centres, and information access authorization controls.

15. Training

We shall ensure that employees who collect, access and process your personal data receive adequate data privacy and protection training in order to develop the necessary knowledge, skills and competence required to effectively manage the compliance framework under this policy and the NDPR with regard to the protection of personal data. On an annual basis, we shall organise capacity-building training for our employees on data privacy and protection in accordance with the NDPR.

16. Use of Cookies

We use cookies to identify you as a user and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our website; however, this may limit your ability to use our website.

17. Data Retention

We will retain your information for as long as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution. We are statutorily obligated to retain the data you provide us with to process transactions, ensure settlements, make refunds, identify fraud and be in compliance with laws and regulatory guidelines applicable to us, our banking providers and credit card processors.

18. Data Breach Management Procedure

18.1. If there is any accidental or unlawful destruction, processing, loss, alteration, unauthorised disclosure of, or access to your data, we shall:

18.1.2. properly investigate the breach and take the necessary steps to mitigate such breach;

18.1.3. identify remediation requirements and track the resolution of such breaches; and

18.1.4. notify NITDA or any other regulatory authority, where necessary.

19. Links to Third-Party Websites

19.1. Our website may contain links to third-party websites or services that are not owned or controlled by us

19.2. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

19.3. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit

20. Limitation of Liability

We exercise reasonable efforts to safeguard the security and confidentiality of your data; however, we will not be liable for unauthorised disclosure of personal data that occurs through no fault of ours

21. Changes to this Privacy Policy

Changes may be made to this privacy policy from time to time. Whenever such changes are made, we will notify you. These changes will take effect immediately after you have been notified.

22. Contact Us

If you would like more information or you have any comments or questions on our privacy policy, please contact us at info@rentanything.io

Terms & Policies